Privacy Policy

Effective Date: 1 Nov 2024

Eightgrid Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting it through compliance with this policy. This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By using our services or visiting our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our services or website.

1. Information We Collect

We collect information from you to provide better services and improve your experience. The types of information we collect include:

• Personal Information: Name, email address, phone number, company name, and other details you voluntarily provide.
• Non-Personal Information: Browser type, operating system, IP address, pages visited, referral URL, and cookies.

2. How We Use Your Information

• To provide, maintain, and improve our services.
• To communicate with you and provide customer support.
• To comply with legal obligations and resolve disputes.
• To personalize user experiences and send promotional materials with your consent.

3. Cookies and Tracking Technologies

Cookies are small files stored on your device to track activity on our website. We use cookies to enhance user experience, analyze site traffic, and improve functionality. You can disable cookies in your browser settings, but this may impact website performance.

4. Sharing Your Information

• Service Providers: We share data with trusted providers like payment processors and hosting services.
• Legal Compliance: To comply with legal obligations or respond to public authority requests.
• Business Transfers: Your data may be transferred in case of a merger or acquisition.

5. Data Retention

We retain your personal information only as long as necessary to provide services, fulfill legal requirements, or resolve disputes.

6. Your Data Protection Rights

Under the UK GDPR, you have rights to access, rectify, erase, and restrict the processing of your data. You may also object to data processing or request data portability. To exercise these rights, contact us at support@eightgrid.com.

7. Data Security

We implement industry-standard security measures to protect your information. However, no method of electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices. Please review this page regularly for updates.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: